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quality
fundamentals
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Overview
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A
hands-on workshop exploring the approach to and benefits of Total Quality
Management (TQM). Participants leave with an understanding of
TQM along with strategies and tactics they can apply immediately to their
organization.
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Audience
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Appropriate
for all levels in an organization. Can be customized for specific
groups.
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Format
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Classroom-based
interactive workshop. Available in 1-hour, half-day, and full-day
versions.
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Topics
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What
is quality?
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What
is TQM?
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Key
TQM principles
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Why
TQM?
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History
of TQM
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Quality
gurus
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A
framework for TQM
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Strategy
vs. tactics
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Selecting
projects
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Top
reasons projects fail
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Project
success indicators
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Quality
tools
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Personal
implementation plans
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© 2002-2015 The Jeff Cole Group, Ltd.
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