process management training
Overview	A hands-on workshop covering the basics of the 7-step process quality management and improvement (PQMI) method.  Participants leave with an understanding of PQMI along with methods and tools they can apply immediately in their organization.
Audience	Appropriate for all levels in an organization.
Format	Classroom-based interactive workshop.  Available in half-day and 2-day versions.
Topics	Introduction to process management What is a process? History of process management Customer-supplier relationship Overview of PQMI steps Establish ownership Process owner Process management team Process definition & customer requirements Boundaries Outputs and customers Inputs and suppliers Sub-processes and flows Validating the process definition Customer needs analysis Customer requirements Define & establish process measures Requirements review Effective measures Validating existing measures against requirements New measures Reporting system Satisfaction feedback system - customer & supplier Assess conformance to customer requirements Collecting & reviewing output data Identifying & removing causes of abnormal variation Comparison to requirements Identify improvement opportunities Data gathering on process problems Identifying potential problems Documenting problem areas Data gathering on sub-process problems Identifying potential sub-process problems Rank improvement opportunities Reviewing improvement opportunities Prioritizing Negotiating objectives Closure on improvement project selection Improve the process DMAIC & DMADV QIS QIC Other improvement methods Common improvement tools

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