Baldrige Overview

Overview

An interactive seminar focused on the Malcolm Baldrige National Quality Award (MBNQA) criteria.   These criteria are a blueprint for excellence in creating a world-class management system.    Participants leave with a high-level understanding of the MBNQA model, the criteria, and how they are used to drive a business to world-class status.

[read more about the MBNQA]

Audience

Appropriate for anyone considering a Baldrige-based approach to improving their organization. 

Format

Classroom-based interactive workshop.  Available in 2-hour, half-day and full-day versions.   Customized based on the type of business:

Topics

• MBNQA history & context

• Previous recipients & bottom-line impact

• MBNQA model

• Approach - Deployment - Results

• MBNQA categories and point structure

• Category 1: Leadership

  • Overview

  • Items 1.1 and 1.2

  • Key excellence indicators

  • Previous recipient best practices

• Category 2: Strategic Planning

• Category 3: Customer & Market Focus

• Category 4: Information & Analysis

• Category 5: Human Resource Focus

• Category 6: Process Management

• Category 7: Business Results

• Using the MBNQA criteria to improve a business