success tactics for implementing change

Overview

Today's workforce is met with a constant barrage of change.  The degree of complexity, number and frequency of changes are ever-increasing.

Many businesses make a change - a new IT system, process or policy change, re-organization, etc. - without focusing on the human piece of the equation.  Later, they wonder why people aren't using the new process, why productivity is down, or why employees are resisting a new policy.

The answer to this dilemma is change management.  This workshop will train your teams in specific tactics and tools for addressing the human component of a change to ensure its success. 

Audience

Appropriate for anyone who will be implementing changes in an organization - process improvements, new systems, etc.  

Format

Classroom-based interactive workshop.  Length: 3 days

Topics

• Introduction to change

• Change fundamentals

  • Ability & willingness

  • A model for change

  • Risk categories

• Sponsorship

  • Sponsorship models

  • Sponsorship chain

  • Assessing the risk

  • Ways to limit the risk

• Culture

  • Ladder of abstraction

  • Degree of overlap between change and culture

  • Assessing the risk

  • Ways to limit the risk

• Resistance

  • Identifying resistance

  • Assessing the risk

  • Ways to limit resistance

• Altering perspectives on change

  • Frames of reference

  • Practice and exercise

• Communicating change

• Action planning