quality fundamentals


A hands-on workshop exploring the approach to and benefits of Total Quality Management (TQM).   Participants leave with an understanding of TQM along with strategies and tactics they can apply immediately to their organization.



Appropriate for all levels in an organization.  Can be customized for specific groups.



Classroom-based interactive workshop.  Available in 1-hour, half-day, and full-day versions.



  • What is quality?

  • What is TQM?

  • Key TQM principles

  • Why TQM?

  • History of TQM

  • Quality gurus

  • A framework for TQM

  • Strategy vs. tactics

  • Selecting projects

  • Top reasons projects fail

  • Project success indicators

  • Quality tools

  • Personal implementation plans


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