process management training

Overview

A hands-on workshop covering the basics of the 7-step process quality management and improvement (PQMI) method.  Participants leave with an understanding of PQMI along with methods and tools they can apply immediately in their organization.

 

Audience

Appropriate for all levels in an organization.  

 

Format

Classroom-based interactive workshop.  Available in half-day and 2-day versions.

 

Topics

  • Introduction to process management

    • What is a process?

    • History of process management

    • Customer-supplier relationship

    • Overview of PQMI steps

  • Establish ownership

    • Process owner

    • Process management team

  • Process definition & customer requirements

    • Boundaries

    • Outputs and customers

    • Inputs and suppliers

    • Sub-processes and flows

    • Validating the process definition

    • Customer needs analysis

    • Customer requirements

  • Define & establish process measures

    • Requirements review

    • Effective measures

    • Validating existing measures against requirements

    • New measures

    • Reporting system

    • Satisfaction feedback system - customer & supplier

  • Assess conformance to customer requirements

    • Collecting & reviewing output data

    • Identifying & removing causes of abnormal variation

    • Comparison to requirements

  • Identify improvement opportunities

    • Data gathering on process problems

    • Identifying potential problems

    • Documenting problem areas

    • Data gathering on sub-process problems

    • Identifying potential sub-process problems

  • Rank improvement opportunities

    • Reviewing improvement opportunities

    • Prioritizing

    • Negotiating objectives

    • Closure on improvement project selection

  • Improve the process

    • DMAIC & DMADV

    • QIS

    • QIC

    • Other improvement methods

    • Common improvement tools

 

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