Baldrige Self-Assessment Training

Overview

The Malcolm Baldrige National Quality Award (MBNQA) criteria are a blueprint for excellence in creating a world-class management system. Companies assess themselves against the criteria, identify opportunities for improvement, and then work to close the gaps.   This workshop prepares your employees to perform a self-assessment of your organization against the MBNQA criteria.

 

Audience

Appropriate for anyone who will be involved in performing an internal Baldrige-based assessment. 

 

Format

Classroom-based 3-day interactive workshop.     Customized based on the type of business:

  • Service

  • Manufacturing

  • Small Business

  • Education

  • Healthcare

  • Non-profit & Government

Topics

  • MBNQA history & context

  • MBNQA model and point structure

  • Overview of assessment approaches

  • Using assessment worksheets

  • Assessment using the approach/deployment/results method 

  • Category 1: Leadership

    • Overview

    • Assessing Items 1.1 and 1.2

    • Exercise using case study

  • Category 2: Strategic Planning

  • Category 3: Customer & Market Focus

  • Category 4: Information & Analysis

  • Category 5: Human Resource Focus

  • Category 6: Process Management

  • Category 7: Business Results

  • Consensus building & site visits

  • Preparing feedback reports

 

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