Baldrige Overview


An interactive seminar focused on the Malcolm Baldrige National Quality Award (MBNQA) criteria.   These criteria are a blueprint for excellence in creating a world-class management system.    Participants leave with a high-level understanding of the MBNQA model, the criteria, and how they are used to drive a business to world-class status.

[read more about the MBNQA]


Appropriate for anyone considering a Baldrige-based approach to improving their organization. 



Classroom-based interactive workshop.  Available in 2-hour, half-day and full-day versions.   Customized based on the type of business:

  • Service

  • Manufacturing

  • Small Business

  • Education

  • Healthcare

  • Non-profit & Government


  • MBNQA history & context

  • Previous recipients & bottom-line impact

  • MBNQA model

  • Approach - Deployment - Results

  • MBNQA categories and point structure

  • Category 1: Leadership

    • Overview

    • Items 1.1 and 1.2

    • Key excellence indicators

    • Previous recipient best practices

  • Category 2: Strategic Planning

  • Category 3: Customer & Market Focus

  • Category 4: Information & Analysis

  • Category 5: Human Resource Focus

  • Category 6: Process Management

  • Category 7: Business Results

  • Using the MBNQA criteria to improve a business


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