Welcome to the JCG Management Consulting web site.  JCG is a consulting practice specializing in improvement strategies.  Our sole focus is to help clients improve business results through application of the best in process improvement and change management techniques.   We accomplish this mission through training, consulting, and providing innovative products for people making improvements.



A Passion for Improvement


Our knowledge and experience in process improvement methods allows us to help you meet business objectives more efficiently & effectively - resulting in direct bottom-line impact for your organization.   


JCG consultants each have over 20 years industry experience in Fortune 500 firms and government.  They have helped teams from the board room to the boiler room in a variety of businesses, including:  high tech, hospitals, telecoms, food production, optical fiber manufacturing, marketing research, management consulting, electronics manufacturing, healthcare supply management, pharmaceutical, heavy equipment manufacturing, restaurant equipment, government, and airlines.



Our Philosophy


At JCG, our mode of operation is to partner closely with the client, achieve the desired results, and transfer capability to the client.  Our philosophy is to make the client self-sufficient in driving future improvements and spreading the methods throughout their organization.  


We would welcome an opportunity to discuss how we can help your organization.  


Please feel free to browse the links below to view the various services we offer.


News & Updates



If you will be in the Dayton area, plan on attending our upcoming public workshops:


(NEW) Hear Our Podcast About Waste

Learn about identifying 8 Wastes in any small business and what to do about them.    Jeff Cole is interviewed by his friend and colleague Blaine Hoffmann in this Close Quarters Business podcast..

Click Here!


Lean Six Sigma Training

Motorola created Six Sigma in 1986 and has done it longer and better than any other company.  They are the gold standard when it comes to Six Sigma.     When Motorola provided LSS training, Jeff Cole was their lead instructor and co-author of their material.  He continues their legacy by providing you with a Lean Six Sigma training experience that is true to their original high standards.    

Visit our site at www.LSSCert.com to learn more about our upcoming public sessions.

NEW:   Read our Article on Lean Six Sigma in Healthcare

In a recent issue of Quality Management in Healthcare,  Shannon Hudson, PhD, RN describes how Lean Six Sigma was used to improve quality in an under-resourced primary care setting.  Jeff Cole of JCG was involved in the project and is one of the co-authors. 

Click here to read the article entitled Increasing Capacity for Quality Improvement in Underresourced Primary Care Settings.

Read our Article on Lean in Government

An entire issue of Government Finance Review was dedicated to the topic of Lean in Government.   Shayne Kavanagh of the GFOA and Jeff Cole of JCG co-authored the lead article. 

Click here to read the article entitled Lean: Achieving Critical Mass.

Driving Operational Excellence: Simple Lean Six Sigma Secrets to Improve the Bottom Line

Jeff Cole Co-Authors Amazon Best-Selling Book

What do you get when you take 24 Lean Six Sigma and process improvement experts and ask them to open the vault and share their best tips, tricks, and secrets?  Answer – the new book Driving Operational Excellence, which is available now at Amazon.com and select bookstores nationally.  

JCG President Jeff Cole is one of the featured authors and shares nine Street Smart tips for driving effective change in any organization.   After the book’s official launch, it quickly  hit the Amazon 100 Best Seller list!  Click here to visit the book's website.

Complimentary E-Zine

Excellence Insights is our free e-zine dedicated to bringing effective tools to busy people!  

You can browse an archive of past issues or subscribe and new issues will be sent directly to you quarterly!

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Short Audio Interview - Implementing OpEx

Learn change management tips you can immediately apply from Jeff Cole as he is interviewed in this brief audio program.

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Monthly Column

Each month you can pick up valuable tactics for implementing Operational Excellence in our "Street Smarts" column at the Process Excellence Network. 

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Jeff is under contract with United Business Media to provide periodic editorial content to their Internet Evolution website.  

Read his most recent blog entries...

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Client Testimonials

JCG has trained and coached over 5000 people across a variety of industries.  

Check out a few of their thoughts and comments.

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Defense Transportation Journal

JCG's change management contributions to a DoD program are cited in the Defense Transportation Journal.

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JCG Slideshow

Learn more about JCG and how we work through a short PowerPoint slideshow.  

(File is 3MB and requires PowerPoint97 or greater.)

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JCG Customer Loyalty Articles


 Read our article on Kano Analysis

 Read our article on Six Sigma & Customer Loyalty



Training Quality Consulting Change Assessments Links Contact Us


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